Warranty Policy

Welcome to the NEXSA S.A.S. Warranty area — we're glad to help you!

Coverage

General Warranty: NEXSA S.A.S.'s specialized technical service guarantees the repair service and supplies offered. The warranty consists of redoing the service at no charge to the client for any defect, provided the following situations apply:

• Our products carry a one-year warranty from the date of delivery against any manufacturing defect.
• Maintenance services carry a one-year warranty counted from the date the product is delivered.

Repair services carry a 3-month warranty counted from the date the product is delivered.

Note: This general warranty applies provided nothing different was agreed upon at the time a service or supply was contracted; otherwise, the warranty will apply according to what is stipulated in the contract, purchase order, or service order.

Terms and Conditions for Making the Warranty Effective

To begin, the requester must fill out the Warranty Form, available on the website, SEE HERE

indicating all the information the document requires.

Products or services must have been supplied by NEXSA S.A.S., and the user responsible for the equipment must have handled it properly; for the warranty to apply, the packaging must remain intact.

NEXSA S.A.S. will have 30 calendar days to respond to warranty requests.

For matters related to the computer systems and networks the equipment operates on, both hardware and software, we must at least pre-diagnose the fault before processing the warranty, given that most apparent faults are, due to their complex nature, typically unrelated to the equipment itself and can be resolved through other methods — sometimes simple, sometimes fairly complex. For this reason, NEXSA S.A.S. does not commit to a fixed resolution time from the moment the request is received. Should the fault be determined to stem from an original product defect present at the time of delivery, NEXSA will proceed with repair, replacement, or return of the product entirely free of charge.

Should a defective product be delivered, the requester will have 15 calendar days to return it so that NEXSA S.A.S. can proceed, as applicable, with repair or replacement of the product or part.

Warranty Invalidation

This warranty will not apply if requested more than one (1) year after the date the requester received the product from NEXSA S.A.S., nor in the following cases:

• Attempted repair by the requester or by technicians not authorized by NEXSA S.A.S.
• Damage resulting from improper handling or storage, or signs of tampering with security seals.
• If the requester does not report the defective supply within 15 days of the product's delivery.
• A fault detected in parts of the board or equipment other than where it was serviced.
• Damage caused by accidents, impacts, improper use or handling, high voltage surges, materials subject to wear from normal use, or other alterations that change the product's original condition.

NOTE: NEXSA S.A.S. states that promptly attending to a warranty request does not imply acknowledgment of any type of liability, nor does it grant the right to demand compensation, fines, or penalties.

Legal Notice

This Policy is subject to applicable current legislation, Law 1480 of 2011 and other supplementary regulations; in accordance with the above, the product must fall within the warranty period, not to exceed one (1) year from the date of delivery.

Nexsa S.A.S.